Thursday, December 13, 2012

Modern Workplace Distractions

These are office and work-station distractions. Things are a little different in my profession. In the classroom much of my job is working to minimize distractions, keeping students on task. The technology is everywhere. Students must put it away or you'll have multitasking nightmares.

But see the Wall Street Journal, "Workplace Distractions: Here's Why You Won't Finish This Article":
In the few minutes it takes to read this article, chances are you'll pause to check your phone, answer a text, switch to your desktop to read an email from the boss's assistant, or glance at the Facebook FB -1.43% or Twitter messages popping up in the corner of your screen. Off-screen, in your open-plan office, crosstalk about a colleague's preschooler might lure you away, or a co-worker may stop by your desk for a quick question.

And bosses wonder why it is tough to get any work done.

Distraction at the office is hardly new, but as screens multiply and managers push frazzled workers to do more with less, companies say the problem is worsening and is affecting business.

While some firms make noises about workers wasting time on the Web, companies are realizing the problem is partly their own fault.

Even though digital technology has led to significant productivity increases, the modern workday seems custom-built to destroy individual focus. Open-plan offices and an emphasis on collaborative work leave workers with little insulation from colleagues' chatter. A ceaseless tide of meetings and internal emails means that workers increasingly scramble to get their "real work" done on the margins, early in the morning or late in the evening. And the tempting lure of social-networking streams and status updates make it easy for workers to interrupt themselves.

"It is an epidemic," says Lacy Roberson, a director of learning and organizational development at eBay Inc. EBAY -0.25% At most companies, it's a struggle "to get work done on a daily basis, with all these things coming at you," she says.

Office workers are interrupted—or self-interrupt—roughly every three minutes, academic studies have found, with numerous distractions coming in both digital and human forms. Once thrown off track, it can take some 23 minutes for a worker to return to the original task, says Gloria Mark, a professor of informatics at the University of California, Irvine, who studies digital distraction.

Companies are experimenting with strategies to keep workers focused. Some are limiting internal emails—with one company moving to ban them entirely—while others are reducing the number of projects workers can tackle at a time.

Last year, Jamey Jacobs, a divisional vice president at Abbott Vascular, a unit of health-care company Abbott Laboratories, ABT -0.24% learned that his 200 employees had grown stressed trying to squeeze in more heads-down, focused work amid the daily thrum of email and meetings.

"It became personally frustrating that they were not getting the things they wanted to get done," he says. At meetings, attendees were often checking email, trying to multitask and in the process obliterating their focus.

Part of the solution for Mr. Jacobs's team was that oft-forgotten piece of office technology: the telephone.

Mr. Jacobs and productivity consultant Daniel Markovitz found that employees communicated almost entirely over email, whether the matter was mundane, such as cake in the break room, or urgent, like an equipment issue.

The pair instructed workers to let the importance and complexity of their message dictate whether to use cellphones, office phones or email. Truly urgent messages and complex issues merited phone calls or in-person conversations, while email was reserved for messages that could wait.
Continue reading.